Refund policy

Return, Refund & Exchange Policy

At DivyaZone, we want you to shop with confidence. We offer a 7-day return and exchange policy on eligible products. If you are not satisfied with your purchase, including if you simply do not like the product, you can raise a return or exchange request within the applicable return window, subject to the conditions mentioned below.

1. Return & Exchange Window

Customers can raise a return or exchange request within 7 days of delivery.

The 7-day period starts from the date the order is marked as delivered.

Requests submitted after 7 days from the date of delivery may not be accepted.

2. Eligible Reasons for Return or Exchange

Customers may request a return or exchange if:

The product is defective or damaged
The wrong product has been delivered
The product does not meet the customer's expectations
The customer does not like the product
The customer has changed their mind
The customer no longer wants the product

All returns and exchanges are subject to product-condition requirements and quality inspection.

3. Product Condition

To be eligible for a return or exchange, the product must be:

Completely unused
Unwashed and unworn, wherever applicable
Free from any damage, stains, scratches, marks, or signs of use
Returned with the original box/pouch and packaging
Returned with all original tags, accessories, and other items supplied with the product
Returned with the authenticity certificate, wherever provided with the original order

The product must be received by DivyaZone in a condition suitable for resale.

If a returned product shows signs of use, alteration, damage, washing, modification, or missing original packaging/accessories, the return or exchange request may be rejected.

4. Resolution After Quality Inspection

Once the returned product is received, DivyaZone will conduct a quality inspection.

If the return passes the quality check, the customer may choose from the applicable options:

Replacement with the same product, subject to availability
Exchange for another eligible product, subject to applicable price differences
Refund to the original payment method

Refunds will be processed only after the returned product successfully passes the quality inspection.

5. Return Process

To initiate a return or exchange, customers must email:

support@divyazone.in

The email should include:

Order ID
Customer name
Registered mobile number or email address
Reason for return or exchange
Clear photographs of the product
Video/photos where necessary to explain a defect or damage

Our support team will review the request and confirm whether it is eligible for return or exchange.

6. Return Pickup & Shipping Charges

For approved return requests, DivyaZone will arrange the reverse pickup from the customer's delivery address.

The reverse pickup will be arranged by DivyaZone at no additional cost to the customer.

Customers should keep the product securely packed in its original packaging until the pickup is completed.

If a return pickup cannot be completed because the customer is unavailable or the product is not ready for collection, the customer may be required to coordinate with the courier partner for another pickup attempt.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact DivyaZone within 7 days of delivery.

Please provide clear photographs and/or a video showing the issue.

For transit-damaged products, DivyaZone may request an unboxing video showing the sealed package, shipping label, and complete unboxing process to help verify the claim.

If the defect or damage is confirmed after verification, DivyaZone will provide an appropriate resolution in accordance with this policy.

8. Non-Returnable Situations

A return or exchange request may be rejected in the following situations:

The request is raised after 7 days of delivery
The product has been used, worn, washed, altered, modified, or damaged after delivery
The product is returned without required original packaging
Original tags, accessories, or other supplied items are missing
The authenticity certificate is missing where one was originally provided
The product has stains, scratches, marks, odour, or other signs of use
The product is damaged due to improper handling or misuse by the customer
The returned product does not match the product originally shipped by DivyaZone
The product fails our quality inspection
The returned item is incomplete

9. Product Variations

Some DivyaZone products may have natural or minor variations in colour, texture, pattern, shape, finish, or appearance.

Such variations may occur due to the natural characteristics of the material, manufacturing processes, lighting, photography, or different screen settings.

Minor variations that do not affect the quality or functionality of the product will generally not be considered defects.

10. Refund Policy

For an approved return that passes the quality inspection, the refund will be processed to the original payment method.

The refund will be initiated after the returned product is received and successfully inspected.

The time taken for the refund to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, payment gateway, or other financial institution.

If the customer chooses an exchange or replacement instead of a refund, the applicable replacement/exchange will be processed according to product availability.

11. Exchange Policy

Customers may request an exchange within 7 days of delivery, subject to eligibility and availability.

The replacement/exchange product must meet the same condition requirements mentioned in this policy.

If the requested replacement or exchange product has a higher price, the applicable price difference may be payable by the customer.

If the selected product has a lower price, the applicable difference will be handled according to DivyaZone's refund/exchange process.

12. Order Cancellation Policy

Customers may request cancellation within 1 hour of placing the order.

After the 1-hour cancellation period, cancellation may not be possible if the order has already entered processing, packing, or dispatch.

If DivyaZone cancels an order due to stock unavailability, operational issues, or other unforeseen circumstances, the applicable amount paid by the customer will be refunded through the original payment method.